Lead Vault screening
DNC checks, litigation-risk screening, deduplication, contact validation and review workflows.
DEBT SETTLEMENT & CONSOLIDATION
Settlement IQ. Built around the debt-relief conversation.
A specialized, human-led operating environment for debt settlement and debt consolidation teams: from validated leads and better conversations to the next responsible action.
Capability overview · Features and external integrations depend on implementation, configuration, and provider readiness.
01 / BEFORE THE CALL
Qualify the right records, responsibly
Bring contact information, qualification signals and necessary outreach checks together before a representative starts a conversation.
Contact & debt profiles
Capture contact methods, stated unsecured-debt amounts, creditor information and relevant qualification details.
Lead scoring & routing
Prioritize lead follow-up using configured engagement and qualification rules, then distribute to agents.
Campaign provenance
Maintain source, contact history and campaign context to support review and compliant outreach.
02 / DURING THE CALL
A live co-pilot for debt conversations
Help a human counselor follow the conversation without searching across multiple applications.
Live transcription
Streaming speech-to-text with merged conversational turns, giving staff readable context with minimal disruption.
Knowledge-grounded Q&A
Detect customer questions and surface organization-approved explanations, clearly separating approved guidance from unverified examples.
Objection & intent engine
Surface relevant responses to objections, interest signals, hesitation and suggested next steps for counselor judgment.
Script-to-CRM updates
Capture confirmed email, phone and debt information in a contact record and trigger supported follow-up actions from the script.
03 / CONVERSATIONS TO ACTION
Manage the handoff, close and next appointment
Keep the experience connected as calls move between AI assistance, human agents, closers and future appointments.
Calling & transfers
Configure inbound/outbound flows, assisted transfers, agent alerts, call queues and human handoffs.
Closing workspace
Consolidate customer information, disposition, structured close notes and next-step tasks.
Appointment workflows
Offer calendar booking, reminders, rescheduling and callbacks where provider connections are enabled.
Post-call intelligence
Produce call summaries, follow-up priorities, sentiment/intent indicators and management review signals.
04 / AFTER THE CALL
Follow-up that remembers the conversation
Turn confirmed customer needs into timely, measurable follow-through.
Gmail-connected email
Use credentials, welcome materials and follow-up templates with account-specific personalization.
Engagement tracking
Link activity and media engagement to contact records; treat opens and inferred intent as indicators, not certainty.
SMS & outreach actions
Prepare supported text-message workflows when a compliant messaging provider or device integration is configured.
Hot leads & management
Use interaction histories, campaign analytics and contact priorities to focus counselor attention.
05 / TEAM READINESS
Train, coach and operate with oversight
Make staff readiness and quality review part of the same working process.
BOB for debt teams
Rehearse debt settlement and consolidation conversations, challenging objections and approved scripts before live calls.
Organization knowledge base
Maintain customer-approved program information, policies and responses for counselors and assistants.
Compliance monitoring
Flag relevant disclosures, sensitive language and review opportunities for human oversight.
Manager operations
Review call activity, performance, hot-call notifications, coaching notes and access-controlled reporting.
Responsible implementation, clear boundaries
Settlement IQ supports counselors and operational teams; it does not replace licensed advice or guarantee qualification, savings, outcomes or compliance. Telephony, texting, integrations and screening depend on configuration, provider connectivity and applicable consent and legal requirements.
PRIVATE WORKFLOW WALKTHROUGH
See the system in your environment.
Tell us about your team, your existing tools and the business process you're trying to connect.