RosieAI

ROSIE AI / COMMERCIAL INTELLIGENCE TOOLS

The right answer. Before the moment passes.

A live knowledge copilot for human representatives: detects customer questions during the conversation and surfaces organization-approved answers while the caller is still on the line.

Request a product consultation All AI tools
Organization-specific knowledge Designed for human agents
ROSIE AI · LIVE INTELLIGENCEILLUSTRATIVE WORKFLOW
LIVE CONVERSATION

“Wait — what happens if my circumstances change?”

QUESTION DETECTED

Relevant approved knowledge appears for the representative to review before answering.

Human representative stays in controlYOUR COMPANY’S KNOWLEDGE
COMMERCIAL PRODUCT · EARLY ACCESS INQUIRIES

PRODUCT 01 · CONVERSATIONAL KNOWLEDGE

The right answer. Before the moment passes.

A live knowledge copilot for human representatives: detects customer questions during the conversation and surfaces organization-approved answers while the caller is still on the line.

Understands fragmented questionsCombines broken transcript segments and implied questions into meaningful customer intent.
Answers grounded in your policiesRetrieves organization-approved information with source context, instead of guessing company policy.
Built for live timingBalances streaming transcription speed with enough context to identify what the customer is really asking.
A knowledge base for each organizationA private, organization-specific library. One customer never learns from another customer’s materials.
Discuss LIVE Q&A

BUILT AROUND YOUR ACTUAL CONVERSATIONS

One conversation. Two distinct layers of intelligence.

Live Q&A focuses on what the customer is asking. Live Coach focuses on what the conversation means and what the representative might do next.

Hear the conversation

Real-time transcript input captures the context behind customer questions and concerns.

Understand the moment

Interpret question intent, signals and conversation state rather than isolated keywords.

Ground the guidance

Your approved, organization-specific content drives answers and configurable guidance.

Support the next action

Give the human representative timely assistance while preserving their judgment and control.

BEFORE THE CALL / DURING THE CALL

Train with BOB.
Support your people live.

BOB is the standalone simulation and training product. Live Q&A and Live Coach are separate commercial products being built for real call-center deployment, with distinct organization-controlled knowledge and configuration.

See the BOB training platform
BOBSimulate. Practice. Prepare.
LIVE Q&AAnswer with approved knowledge.
LIVE COACHGuide the real conversation.

LET'S TALK ABOUT YOUR CALL CENTER

The customer speaks.
Rosie helps your people respond.

Explore commercial availability, pilot requirements, and how organization-specific knowledge could support your operation.

Talk to our team Explore the Rosie ecosystem

Live Q&A and Live Coach are separate products in commercial development. Feature availability and integration readiness depend on configuration and validation.